1. About CrocoDealer

These Terms of Service ("Terms") govern access to and use of CrocoDealer, including crocodealer.com, its software, APIs, centralized authentication services, hosting infrastructure, administrative interfaces, integrations, messaging tools, inventory and warehouse tools, product and customer management systems, analytics, reporting, marketplace and e-commerce components, development services and related services (collectively, the "Service").

CrocoDealer is currently an independent software and technology project operated by Ruslan Korolev, an individual located in Botswana ("CrocoDealer", "we", "us", "our" or the "Provider").

CrocoDealer provides software-as-a-service, infrastructure and technology used by independent websites, stores, marketplaces, classified services and other projects. These projects may use CrocoDealer software, APIs, hosting, authentication and other shared infrastructure while remaining independently operated services.

By creating an account, purchasing or using a paid Service, using a CrocoDealer-powered project, accessing an API or otherwise using the Service, you agree to these Terms.

2. SaaS and Infrastructure Model

CrocoDealer licenses access to software and infrastructure. Except where expressly agreed in writing, the Service is provided as a hosted SaaS service and not as a sale, assignment or transfer of software, source code or intellectual property.

The Service may include, depending on the plan or project:

• website and application hosting;
• e-commerce and marketplace functionality;
• classified and catalog functionality;
• product and offer management;
• customer and CRM functionality;
• inventory and warehouse management;
• order and sales management;
• sales, operational and inventory reporting;
• messaging and communications functionality;
• centralized identity, account and authentication services;
• APIs, webhooks and integrations;
• administration panels and internal tools;
• data storage and processing;
• technical maintenance and updates;
• custom development and integration work where separately agreed.

Features may differ between customers, projects, countries, plans and implementation stages. The existence of a feature in one CrocoDealer-powered project does not create an obligation to provide that feature to every customer.

3. Customer and Child Projects

A customer may use CrocoDealer to operate one or more independent websites, shops, marketplaces, portals or other services (each a "Customer Project").

A Customer Project may use shared CrocoDealer infrastructure such as centralized authentication, APIs, databases, hosting, messaging services, product services or other platform components.

Unless CrocoDealer expressly states otherwise, CrocoDealer does not become the seller, merchant, marketplace operator, employer, warehouse owner, legal representative or contracting party of a Customer Project merely because the Customer Project uses CrocoDealer technology.

Each customer remains responsible for the lawful operation of its Customer Project, its products, services, users, commercial terms, content, taxes, licenses, consumer obligations and other regulatory obligations applicable to its business.

4. Accounts and Centralized Authentication

CrocoDealer may provide a centralized identity and authentication service used across multiple CrocoDealer-powered projects. A single account may therefore be technically capable of authenticating a user across more than one Customer Project.

Authentication may be provided directly by CrocoDealer or through third-party identity providers such as Google or other supported providers.

Authentication confirms control of the relevant login method; it does not by itself constitute verification of legal identity, business status, authority, creditworthiness, qualifications or trustworthiness unless CrocoDealer expressly states that a separate verification process has been completed.

Users and customers are responsible for maintaining the security of their credentials and for activity performed through their accounts, except to the extent caused by a security failure for which CrocoDealer is legally responsible.

5. Tariffs, Billing, Usage Measurement and Service Period

CrocoDealer may offer different tariff models depending on the Service, Customer Project, enabled modules, transaction volume, number of products, number of orders, storage, usage or other measurable Service parameters.

Unless a particular tariff, order form, invoice, account interface or written agreement states otherwise, usage is measured by calendar month and calculated using CrocoDealer's system records. CrocoDealer's records are controlling for billing purposes in the absence of manifest error.

5.1 Turnover-Based Tariffs

Where a tariff is based on monthly turnover, gross merchandise value, sales volume, revenue processed or another turnover-related metric, the applicable fee may be calculated as a percentage of the qualifying activity generated during the completed month.

Turnover-based fees are post-paid unless expressly stated otherwise. The amount due is calculated at the beginning of the month following the month in which the relevant Service was used, based on the tariff and calculation rules applicable to that completed month.

The customer must pay the resulting invoice or amount due by the payment deadline shown in the account, invoice or applicable tariff terms. Continued access after the end of the measured month does not waive the customer's obligation to pay fees already accrued.

5.2 Prepaid Usage-Tier Tariffs

CrocoDealer may also offer prepaid monthly tariffs based on included usage limits, including the number of products, items, orders, records, users, messages, storage units, API calls or other measurable units.

A prepaid tariff grants access to the applicable Service tier for the relevant billing month, subject to the limits and functionality described for that tier.

If actual usage during a billing month exceeds the limit of the customer's current tariff, CrocoDealer may automatically assign the customer to the next applicable higher tariff for the following billing month. The higher tariff may be selected according to the customer's actual measured usage and the tariff schedule then applicable.

Unless the applicable tariff expressly provides for overage charges, exceeding a prepaid usage limit does not by itself retroactively increase the price of the already completed month. Instead, the exceeded usage may determine the tariff applicable to the following month.

Where a higher tariff becomes applicable for the following month, continued use of the corresponding paid Service may be conditional on payment of that tariff. If payment is not made when due, CrocoDealer may restrict, suspend or disable the affected paid functionality.

5.3 Automatic Tariff Determination

Where the customer selects or uses a tariff whose price or tier depends on measurable usage, the customer authorizes CrocoDealer to determine the applicable fee or next-month tariff automatically from Service usage records.

Application of a higher or lower tier under a published or previously agreed tariff schedule is a consequence of measured usage and does not constitute a transfer of ownership, a purchase of any platform component, or a permanent entitlement to the corresponding module or capacity.

CrocoDealer may display estimated usage, projected fees or expected tariff changes in the customer account. Such estimates are informational unless expressly identified as final. Final billing may be based on complete month-end usage data.

5.4 Changes to Tariff Schedules

CrocoDealer may change tariff schedules, included limits, percentages, features or pricing for future billing periods. Material pricing changes will be communicated through the Service, customer account, email or another reasonable channel before they become effective where required by applicable law or the applicable commercial arrangement.

Changes to published tariff schedules do not alter fees already accrued for a completed billing period unless required by law or agreed with the customer.

5.5 Limited Right to Use; No Ownership

Payment for any tariff, plan, module, feature, customization, integration, development work, hosting capacity, API capability or other Service grants only a limited, non-exclusive, non-transferable and revocable right to access and use the applicable functionality while the customer's account is authorized for that functionality and subject to these Terms.

Payment does not purchase the CrocoDealer platform or any part of it and does not create ownership, co-ownership, equity, partnership, security interest, perpetual license or a continuing right to access any module, feature or technology.

This applies even where a customer requested, specified, financed or paid for the development, configuration, customization or integration of a particular module or feature. Unless a separate written agreement signed by CrocoDealer expressly assigns intellectual property rights to the customer, the resulting software, reusable components, improvements, configurations, integrations and related technology remain CrocoDealer intellectual property.

5.6 Suspension for Non-Payment

If a prepaid amount is not paid when required, or a post-paid amount remains unpaid after its payment deadline, CrocoDealer may suspend, restrict or disable paid Services without liability for resulting business interruption, subject to mandatory law.

• suspend access to paid modules or the Service;
• place a Customer Project into read-only or restricted mode;
• disable public availability of a Customer Project where the applicable hosting/service fee is unpaid;
• disable APIs, integrations, messaging or administrative functionality;
• stop providing support, maintenance or updates; and
• retain Customer Data temporarily for recovery or export as provided in these Terms.

A grace period, free extension, trial, temporary continued hosting, temporary continued access or failure to suspend immediately is discretionary and does not waive accrued fees or create an obligation to continue providing unpaid Service.

5.7 Refunds

Unless required by applicable law or expressly agreed otherwise, properly charged fees for an active or completed billing period, accrued turnover-based fees and charges for Services already provided are non-refundable.

6. Customer Data and Customer Content

"Customer Data" means data, files, records, messages, product information, photographs, customer records, warehouse data, orders, inventory records and other content supplied to the Service by or on behalf of a customer or its users.

As between CrocoDealer and the customer, the customer or the relevant lawful owner retains ownership of Customer Data and intellectual property rights in Customer Content.

The customer grants CrocoDealer a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, cache, index, format, convert, back up, process and otherwise use Customer Data to the extent reasonably necessary to:

• provide and operate the Service;
• support the relevant Customer Project;
• maintain backups and disaster recovery;
• provide search, reporting, messaging and integrations;
• prevent fraud, abuse and security incidents;
• diagnose and resolve technical problems;
• comply with applicable law and valid legal process.

The customer represents that it has the rights and legal basis necessary to provide Customer Data to CrocoDealer and to instruct CrocoDealer to process it.

7. CrocoDealer Intellectual Property

All rights, title and interest in the CrocoDealer platform and technology remain exclusively with CrocoDealer or its applicable licensors.

This includes, without limitation:

• source code and object code;
• software libraries and frameworks;
• APIs and internal API implementations;
• database architecture, schemas, structures and relationships;
• authentication architecture;
• algorithms and business logic;
• administration systems and internal tools;
• user-interface components and reusable design systems;
• deployment systems and infrastructure configuration;
• server configuration and orchestration;
• integration code and connectors;
• technical documentation;
• development methods, know-how and trade secrets;
• platform-generated technical metadata and telemetry;
• aggregated and anonymized statistical information that does not identify an individual or disclose confidential Customer Data.

No subscription fee, license fee, development fee, implementation fee, customization fee, integration fee, hosting fee or other payment transfers ownership of CrocoDealer intellectual property or gives the customer an ownership interest in CrocoDealer, the platform, any module, feature or underlying technology, unless a separate written agreement signed by CrocoDealer expressly provides for such transfer.

Customer-specific requirements, ideas, workflows, specifications, feedback or payments do not by themselves make the customer an owner or co-author of software created, adapted or configured by CrocoDealer. CrocoDealer may reuse general-purpose code, modules, methods, components, know-how and improvements across its platform and services, provided that doing so does not disclose Customer Data or customer confidential information.

8. No Ownership or Right to Source Code, Modules or Infrastructure

Customers receive only the limited right to access and use the Service and enabled modules while their account is authorized for those Services under the applicable tariff or commercial arrangement. They do not acquire ownership of any module or feature and have no right to obtain or demand CrocoDealer source code, object code, repository access, database schemas, server images, infrastructure credentials, deployment files, build systems, internal APIs, algorithms, technical architecture, configuration files, development materials, internal documentation or trade secrets.

Expiration, cancellation, downgrade, non-payment or termination of an applicable tariff or Service authorization may remove access to the corresponding paid modules, functionality, capacity, APIs or integrations. Previous or accrued payment does not create a perpetual right to continue using them.

This restriction continues after expiration, cancellation or termination of the Service.

Nothing in these Terms prevents a customer from receiving an export of Customer Data as described in these Terms. Customer Data export is separate from, and does not include, disclosure or transfer of CrocoDealer intellectual property.

9. Data Export on Termination

During an active paid period, and for a reasonable period following termination where the data remains available, a customer may request an export of Customer Data that is reasonably capable of export from the Service.

CrocoDealer may provide such export in a standard machine-readable format supported by the relevant component of the Service, which may include CSV, JSON, archive files or another reasonable format selected by CrocoDealer.

An export may include available customer-owned business records but is not required to reproduce the CrocoDealer application, database architecture, computed internal structures, platform logic or third-party proprietary components.

CrocoDealer may charge a reasonable fee for exceptional, custom, very large or manually prepared exports that are outside normal self-service functionality, where permitted by law.

Customers are responsible for requesting and safely storing any required export before Customer Data is deleted under CrocoDealer's retention practices.

10. Platform-Generated and Derived Data

CrocoDealer may create operational statistics, system logs, performance metrics, security signals, usage measurements and aggregated or anonymized analytics generated through operation of the Service.

CrocoDealer may use such information for security, capacity planning, debugging, product development, analytics, service improvement and business operations, provided that any use of personal data remains subject to applicable data-protection law and the CrocoDealer Privacy Policy.

11. Customer Responsibilities

The customer is responsible for:

• using the Service lawfully;
• ensuring it has lawful rights to Customer Data;
• maintaining accurate account and billing information;
• configuring its Customer Project appropriately;
• managing its users, staff, permissions and access rights;
• complying with consumer, employment, product, tax, privacy and sector-specific laws applicable to its business;
• maintaining any licenses, permits or authorizations required for its activity;
• protecting exported data and customer-side credentials;
• promptly notifying CrocoDealer of suspected account compromise or security problems.

12. Prohibited Use

The Service must not be used to:

• violate applicable law;
• host or distribute malware or malicious code;
• conduct phishing, fraud, identity theft or scams;
• attack, probe or compromise CrocoDealer infrastructure without authorization;
• bypass security, access-control, subscription or usage restrictions;
• reverse engineer the Service except to the limited extent such restriction cannot legally be enforced;
• copy or reproduce CrocoDealer software for the purpose of creating a competing service;
• use another customer's data without authorization;
• interfere with the stability or security of the Service;
• use the Service to facilitate serious illegal activity.

13. Customer and User Content; Hosting Role

CrocoDealer may store or transmit third-party content at the request of customers and users. CrocoDealer does not adopt such content as its own merely because the content is stored, transmitted, indexed, displayed or processed by the Service.

CrocoDealer is not generally required to pre-screen all customer or user content and does not guarantee that unlawful or infringing content will always be detected before publication.

CrocoDealer may remove, disable, restrict or preserve content where reasonably necessary to comply with law, valid notices, court orders, security requirements, these Terms or the rules of an affected Customer Project.

14. Designated Take-Down Contact

For purposes of notices concerning allegedly unlawful or infringing material hosted through CrocoDealer, the designated contact is:

Designated Agent: Ruslan Korolev
Email: abuse@crocodealer.com
Country: Botswana
Service address: P.O. BOX 47604, Phakalane, Gaborone, Botswana

A notice should identify the complainant, the allegedly unlawful or infringing material, the location of the material, the relevant right or legal basis, requested remedial action, reliable contact information and a good-faith statement that the information supplied is accurate.

CrocoDealer may request additional information where reasonably necessary to evaluate a notice.

15. Law Enforcement and Legal Requests

CrocoDealer does not provide unrestricted access to customer or user information to governments, police, private parties or other third parties.

CrocoDealer may preserve or disclose information where required or permitted by applicable law, including in response to valid legal process, court orders, warrants, subpoenas, regulatory requirements or lawful requests from competent authorities.

Where legally and practically appropriate, CrocoDealer may:

• verify the identity and authority of the requesting body;
• require appropriate legal process;
• request clarification or narrower scope;
• disclose only information responsive to the lawful request;
• challenge invalid, unlawful or excessively broad requests;
• preserve relevant records where legally permitted;
• notify the affected customer or user unless prohibited by law or inappropriate for safety or investigative reasons.

16. Support and Development Services

Standard support, maintenance and development obligations apply only to the extent included in the customer's active paid plan or a separate written agreement.

Unless expressly agreed otherwise, CrocoDealer does not guarantee a particular response time, resolution time, development deadline, uptime percentage or service level.

Estimates, roadmaps and planned features are informational and may change unless incorporated into a separately signed statement of work or service-level agreement.

17. Changes, Maintenance and Technical Evolution

CrocoDealer may update, replace, reorganize, migrate, improve, deprecate or discontinue features, APIs, integrations, infrastructure and technical components as reasonably necessary for security, maintenance, legal compliance, scalability or product development.

CrocoDealer may perform maintenance that temporarily affects availability. Where commercially reasonable, advance notice may be provided for planned material interruptions.

18. Third-Party Services

The Service may rely on or integrate with third-party services such as hosting providers, identity providers, email services, telecommunications providers, payment services, maps, analytics tools, logistics providers or external APIs.

CrocoDealer is not responsible for outages, changes, suspensions, pricing changes, restrictions, errors or termination of independent third-party services outside CrocoDealer's reasonable control.

19. Backups and Business Continuity

CrocoDealer may maintain backups and resilience measures appropriate to the relevant Service, but unless a specific backup or disaster-recovery commitment is stated in a paid plan or separate agreement, CrocoDealer does not guarantee that every item of Customer Data can be recovered from every failure or incident.

Customers should maintain independent copies of business-critical information where reasonably appropriate to their operations.

20. Security

CrocoDealer will use reasonable technical and organizational measures intended to protect the confidentiality, integrity and availability of the Service and personal data, taking into account the nature of the Service and applicable legal requirements.

No internet-connected system can be guaranteed to be completely secure. CrocoDealer does not warrant that unauthorized access, cyberattacks, malicious software, zero-day vulnerabilities, credential theft or other security incidents will never occur.

Customers must use reasonable security practices on their side, including protecting credentials, assigning appropriate permissions and promptly revoking access for former staff or contractors.

21. Data Incidents

If CrocoDealer becomes aware of a personal-data breach affecting data for which applicable law imposes notification or cooperation obligations on CrocoDealer, CrocoDealer will take reasonable steps to investigate, contain and respond to the incident and will provide notices required by law.

Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that rule, CrocoDealer is not liable for security incidents caused solely by customer conduct, compromised customer credentials, third-party systems outside CrocoDealer's reasonable control, or extraordinary attacks that could not reasonably have been prevented through measures appropriate to the risk.

22. Force Majeure

To the maximum extent permitted by law, CrocoDealer is not responsible for delay, interruption or failure caused by events beyond its reasonable control, including natural disasters, fire, flood, war, terrorism, civil disorder, government action, sanctions, widespread telecommunications or internet failure, power-grid failure, major cloud-provider outage, labor disruption, epidemic, cyberattack of exceptional scale, failure of critical third-party infrastructure or similar events.

CrocoDealer will use commercially reasonable efforts to restore affected Services where practicable, but a force majeure event does not create an obligation to provide service where performance is impossible, unlawful or commercially impracticable because of the event.

23. Disclaimer of Warranties

Except for obligations expressly stated in an applicable paid plan, signed agreement or mandatory law, the Service is provided "as is" and "as available" to the maximum extent permitted by law.

CrocoDealer does not warrant that:

• the Service will be uninterrupted or error-free;
• every defect will be corrected;
• every third-party integration will remain available;
• the Service will satisfy every customer-specific legal or operational requirement;
• Customer Data supplied by customers or users is accurate or lawful;
• reports, forecasts or analytics will produce a particular commercial result.

24. Limitation of Liability

To the maximum extent permitted by applicable law, CrocoDealer will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, loss of profit, loss of revenue, loss of opportunity, reputational damage, loss of anticipated savings, or business interruption arising from or relating to the Service.

To the maximum extent permitted by law, CrocoDealer is not responsible for losses resulting from:

• customer configuration or misuse;
• Customer Data or customer-controlled content;
• unauthorized activity using compromised customer credentials;
• third-party services outside CrocoDealer's reasonable control;
• customer failure to maintain necessary backups or exports;
• lawful suspension due to non-payment or Terms violations;
• force majeure events;
• acts of users of a Customer Project that CrocoDealer does not control.

Unless mandatory law requires a greater amount, CrocoDealer's aggregate contractual liability to a customer arising from the paid Service will not exceed the total fees actually paid by that customer to CrocoDealer for the affected Service during the three months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability that applicable law does not permit to be excluded or limited.

25. Customer Indemnity

To the extent permitted by applicable law, a business customer agrees to indemnify and hold CrocoDealer harmless from third-party claims, losses and reasonable costs arising from the customer's unlawful use of the Service, Customer Content, infringement of third-party rights, unlawful products or services, violation of privacy or consumer law, fraud or material breach of these Terms.

26. Suspension and Termination

CrocoDealer may suspend or terminate access where reasonably necessary because of:

• non-payment of a prepaid charge or overdue post-paid amount, or expiration or termination of the applicable Service authorization;
• material breach of these Terms;
• fraud or abuse;
• security risk;
• illegal activity;
• valid legal or regulatory requirements;
• threats to the Service or other customers;
• use that creates unreasonable technical load or risk.

Termination, cancellation, downgrade, non-payment or expiration of an applicable Service authorization ends the customer's license to access and use the affected paid Service, modules and features. It does not transfer any CrocoDealer intellectual property to the customer and does not create any right to demand continued access merely because the customer previously paid for, accrued fees for, requested, funded or used the relevant functionality.

27. Data After Termination

Following termination, CrocoDealer may retain Customer Data for a limited period for export, backup, fraud prevention, legal compliance, dispute resolution or technical recovery purposes.

After applicable retention periods expire, CrocoDealer may delete or anonymize Customer Data unless continued retention is required or permitted by law.

A customer should request any required export promptly. CrocoDealer is not required to retain a complete operational copy of a terminated Customer Project indefinitely.

28. Privacy and Data Processing

CrocoDealer's processing of personal information for its own account, authentication, security, administration and service operations is described in the CrocoDealer Privacy Policy.

Where CrocoDealer processes personal data on behalf of a customer as a data processor, the customer remains responsible for determining the lawful purposes and instructions for that processing, subject to applicable law and any additional data-processing terms agreed between the parties.

29. Confidentiality

Each party should protect non-public confidential information received from the other party and use it only for purposes related to the Service, except where disclosure is authorized, independently known, lawfully obtained from another source, publicly available without breach, or required by law.

CrocoDealer source code, non-public technical architecture, internal security information, credentials, algorithms and proprietary development materials constitute CrocoDealer confidential information and trade secrets where applicable.

30. Changes to the Terms

CrocoDealer may update these Terms to reflect changes in the Service, technology, pricing structure, security requirements, legal requirements or business operations.

The current version will be published with its effective date. Where required by law or contract, additional notice will be provided for material changes.

31. Governing Law and Disputes

To the extent permitted by applicable law, these Terms are governed by the laws of Botswana.

Subject to mandatory rights that cannot lawfully be excluded, disputes involving CrocoDealer shall be submitted to the competent courts of Botswana.

32. Severability and No Waiver

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Failure to enforce a provision does not permanently waive the right to enforce it later.

33. Entire Agreement

These Terms, the CrocoDealer Privacy Policy, the applicable paid plan, and any separately signed order, statement of work, data-processing agreement or service-level agreement constitute the agreement relating to the relevant Service. A separately signed agreement prevails over these Terms to the extent of a direct conflict concerning the same subject matter.

34. Contact